Last Updated: 26 August 2026

Generalgold Home Appliances Trading LLC respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

1. Information We May Collect

When you use our website, we may collect information that you voluntarily provide, including:

  • Name
  • Email address
  • Telephone number
  • Company name
  • Location
  • Product inquiries
  • Customer service requests
  • Warranty or support information
  • Messages submitted through contact forms

We may also automatically collect limited technical information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Website usage information
  • Referral source
  • Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

  • Respond to product enquiries.
  • Provide customer service and support.
  • Process warranty or after-sales enquiries.
  • Communicate regarding our products and services.
  • Improve our website and customer experience.
  • Analyse website usage and performance.
  • Maintain website security.
  • Prevent fraud or misuse.
  • Comply with applicable legal and regulatory obligations.
  • Send marketing communications where permitted or where you have provided consent.

3. Marketing Communications

Where permitted, we may send information about:

  • New products
  • Promotions
  • Product launches
  • Company news
  • Events
  • Special offers

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us directly.

4. Cookies

Our website may use cookies and similar technologies to:

  • Enable essential website functionality.
  • Remember user preferences.
  • Understand website usage.
  • Improve website performance.
  • Measure traffic and visitor interactions.

Some cookies may be provided by third-party analytics, hosting, security, or marketing services.

Where required, users may manage their cookie preferences through the website’s cookie settings or their browser settings.

5. Sharing of Personal Information

We do not sell personal information.

We may share information with trusted service providers where necessary for operating our business and website, including:

  • Website hosting providers
  • IT service providers
  • Analytics providers
  • Customer service platforms
  • Marketing service providers
  • Authorized distributors or service partners where necessary to handle an enquiry
  • Professional advisers
  • Government or regulatory authorities where legally required

Service providers are expected to handle information appropriately and only for the purposes for which it was provided.

6. International Data Processing

Some service providers used by our website may operate or store information outside the United Arab Emirates.

Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are applied in accordance with applicable requirements.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

  • Responding to enquiries
  • Providing customer support
  • Maintaining business records
  • Fulfilling legal or regulatory obligations
  • Resolving disputes

Information that is no longer required may be securely deleted or anonymized.

8. Data Security

We use reasonable technical and organizational measures designed to protect personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

However, no online system can guarantee absolute security.

9. Your Privacy Rights

Subject to applicable laws, you may be entitled to request:

  • Access to personal information we hold about you.
  • Correction of inaccurate information.
  • Deletion of certain personal information.
  • Withdrawal of consent where processing relies on consent.
  • Restriction of certain processing activities.
  • Information regarding how your personal information is being used.

Requests may be submitted using the contact information below.

10. Children’s Privacy

Our website and products are not directed specifically toward children.

We do not knowingly seek to collect personal information from children through the website.

11. Third-Party Websites

Our website may contain links to external websites.

General Gold is not responsible for the privacy practices of third-party websites. Users should review the privacy policies of those websites before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technologies, or legal requirements change.

Any updated version will be published on this page with a revised “Last Updated” date.

13. Contact Us

For privacy questions or requests concerning your personal information, contact:

Generalgold Home Appliances Trading LLC
Dubai, United Arab Emirates

Email: info@generalgold.ae
Customer Service: customerservice@generalgold.ae
Tel: +971 4 2272689
Mobile: +971 56 6860010